Support - Clinimed USA

Support

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Authorization
All returns must be authorized by CLINIMED prior to receipt. Product must be returned within 90 day of purchase. Authorizations are valid for 30 days. Return Merchandise Authorizations (RMAs) may be arranged either phoning Customer Service at (610) 868-8400 or by contacting a CLINIMED sales representative. Unauthorized returns may be returned to customer at customer’s expense, destroyed by CLINIMED at CLINIMED’s discretion, or subject to additional charges without credit being issued to customer. This policy applies to all customers unless superseded by a separate written agreement that includes specific return goods terms and conditions.

Return Procedure
After obtaining an RMA, each return must include the following information:

Customer’s name, address and account number
RMA number
Original PO number or original CLINIMED order number
Lot number and expiration dates where applicable
Complete and return Clean Certified Form (see below)

Return Policy
Defective products are returnable with prior authorization. Non- defective products may be returned, provided customer has obtained prior authorization from CLINIMED, if such products are in salable condition and suitable for restocking. Freight and restocking may apply as noted in the Restocking Fee Scheduled listed below. Product must be returned within 90 days of receipt. The following conditions will not be considered for return.

Products purchased more than three months prior to return request
Products considered hazardous materials
Special or custom products made to customer specifications or sold as non-returnable
Private labeled items
Products returned in altered or damaged packaging, or in packaging other than original packaging
Refrigerated items
Packs broken, breached or damaged
Items in unsalable units of measure where product cannot be resold
Items with original, factory marking removed
Returns prohibited by state law*
Products with less than 3 months shelf life remaining based on expiration dates
Third party vendor products that require a vendor return authorization are subject to the vendor’s return policy and applicable fees
Issuance of an RMA number does not guarantee credit. Credit issuance is dependent on confirmed receipt/review of returned products and is subject to the other terms of this policy

Damages or Shortages
In an effort to minimize any delay in resolving a damage or shortage claim, customer is required to count all receipts prior to customer’s acceptance of delivery from the carrier. All damages or shortages must be noted on the carrier’s freight bill or bill of lading and be countersigned by the customer. The damaged products must remain in the original carton, in the event inspection is required by the transportation company. Customer must notify CLINIMED of any damages in transit or product shortages within two (2) business days of receipt, or CLINIMED shall have no obligation to process credit or arrange for product replacement. Contact CLINIMED Customer Service at (610) 868-8400 or a CLINIMED sales representative to report damages or shortages.

Customer must notify CLINIMED of any shipping errors or disputes within two (2) business days of receipt. Products shipped in error by CLINIMED are freely returnable for full credit, provided that such returns are made within thirty (30) days of receipt.

Defective Product
Defective product, properly noted damaged product and returns that are the result of a CLINIMED error may be returned at CLINIMED’s expense and for a full credit, subject to the other provisions of this policy.

Re-Stocking Fee Schedule

Return from Date of Invoice Re-stocking fee Percentage

0 – 30 Days 5% / $25 minimum + Freight

31 – 60 Days 10% / $25 minimum + Freight

61 – 90 Days. 20% / $25 minimum + Freight

Greater than 90 days Not returnable unless expressly approved prior to receipt.

How to Contact Us
If you have any questions, comments, or concerns about this Privacy Policy or the information practices of this site, please contact us as follows:

CLINIMED
P.O. Box 398
Center Valley, PA 18034
1 (610) 868-8400

support@clinimed.us